Privacy Policy - Meditrustrx
Your Trusted Online Medicine Delivery Platform in the U.S.
Last Updated: July 16, 2025
Meditrustrx operates as your online medicine delivery platform in the U.S. Your privacy is very important to us. This Privacy Policy tells you how we collect, use, share, and protect your personal data. We fully follow applicable U.S. federal and state data privacy laws. By using our services, you fully agree to this Policy. Please do not use our Platform if you do not agree with any part of these terms.
1. Information We Collect
We collect personal data we need to offer our services and make your experience better. This includes:
- Personal Identifiable Information (PII): Your name, phone number, email address, shipping address, and birth date.
- Sensitive Personal Data or Information (SPDI): This includes your health information (like prescriptions, medical conditions, health history), and payment details. We collect health information only with your clear permission and for legal reasons.
- Transactional Information: Details about your orders, payment history, and delivery information.
Technical and Usage Data: Your IP address, browser type, device information, operating system, and how you use our Platform. This helps us make your experience better.
2. How We Collect Information
We get information in different ways:
- Directly from You: You give us data when you sign up for an account, place an order, upload prescriptions, talk to customer support, or take surveys.
- Automatically: Our Platform automatically collects technical and usage data using cookies and similar tracking tools. Your actions on our services create this data.
3. Purpose of Data Collection
We collect your personal data for specific, legal reasons:
- Order Processing & Delivery: We process your orders, check prescriptions, and deliver medicines directly to your door across the U.S., with initial focus on key healthcare markets such as California, Texas, New York, Florida, and Illinois.
- Service Improvement: We make our Platform better, personalize your experience, and create new services. Your feedback helps us grow.
- Customer Support: We answer your questions, fix problems, and give help. Our customer support team is here for you.
- Marketing & Communication: We send you updates, special offers, and useful health information. You can stop getting marketing messages anytime.
- Legal & Regulatory Compliance: We follow applicable laws, rules, and government requests. Data handling makes sure we stick to the law.
- Security & Fraud Prevention: We protect our Platform and users from fake activities and unauthorized access. Your data security is most important.
4. How We Use and Share Your Information
We share your information carefully and only for certain reasons:
- With Partner Pharmacies: We share needed details (like prescriptions, delivery address) with our network of registered retail pharmacies to fill your medicine orders.
- With Delivery Partners: We share your address and contact details with delivery companies for fast medicine home delivery.
- With Third-Party Service Providers: We use other companies for payment processing, data analysis, and IT help. These partners agree to keep your information secret.
- For Legal Reasons: We may share information if required by law, court order, or government group. This happens to protect our rights, property, or safety.
- Business Transfers: Your information might be moved if our company merges, is bought by another, or sells its assets. We will tell you if such a change happens.
5. Data Security Measures
- Meditrustrx uses strong security steps to protect your personal data. We use encryption, firewalls, and secure servers. Only authorized people can access your data. We check our security often to keep your information safe.
6. Your Data Protection Rights
You have certain rights about your personal data:
- Right to Access: You can ask to see your personal data we hold.
- Right to Correction: You can ask us to fix wrong or incomplete data.
- Right to Erasure: You can ask us to delete your personal data, if the law allows.
- Right to Withdraw Consent: You can take back your permission for data processing at any time. This will not affect processing done before you withdrew consent.
- Right to Lodge a Complaint: You can contact us with any privacy worries.
7. Cookies and Tracking Technologies
Our Platform uses cookies and similar tools. These help us make your Browse better, look at site traffic, and personalize content. You can manage your cookie settings in your browser. Blocking cookies might affect some Platform features.
8. Data Retention
We keep your personal data only as long as we need it for the reasons we collected it. Legal, accounting, or reporting rules also guide how long we keep data.
9. Changes to This Privacy Policy
Meditrustrx may update this Privacy Policy from time to time. We will tell you about any big changes by putting the updated policy on our Platform. If you keep using our services after changes, it means you accept them. We suggest you check this Policy regularly.
10. Contact Information
For any questions or worries about this Privacy Policy or your personal data, please contact our Privacy Contact Person:
- Name: [Insert Privacy Contact Person’s Name Here]
- Email:info@meditrustrx.life
- Address: 3rd, 302, ROYAL SQUARE, Surat, Gujarat
